Service Agreement FAQ

Q: What is a service agreement?

It’s a custom service solution to fit your specific needs ranging from routine planned maintenance to extended protection programs. It ensures that the required maintenance is done on time and at the required intervals to protect your investment and keep your equipment operating at peak efficiency.

Q: Where does the service occur?

Scheduled maintenance is performed at your location via our mobile service vehicles. Occasionally units may have to be transported to our location for more complex repairs.

Q: Who schedules the service?

Scheduling is based on the factory recommended service intervals based on operating hours or the calendar period. The schedule is determined upon consultation with the customer and managed by our service department.

Q: Why do I need a service agreement if I have my own maintenance staff?

This program is intended to compliment your existing staff and maintenance practices. Many of the maintenance tasks require specialized training and tools. This program can free up your employees to do mission critical tasks.

Q: Why would I need a service agreement if I lease my equipment?

Service agreements can be bundled into the lease, providing a fixed cost for the maintenance throughout the life of the lease. This provides budget stabilization and ensures proper maintenance is being performed.

Q: What do I get with a service agreement that I’m not getting today?

A service agreement is a proactive approach that minimizes non-productive downtime and maximizes productivity. A factory-trained technician can spot potential problems before they become expensive repairs, as well as maintain your equipment as per the factory recommendations. This keeps the equipment operating at peak efficiency when you need  it.

Q: How much does a service agreement cost?

The price is model specific and based on your operating and maintenance needs. Contact your sales or service representative to discuss a service agreement proposal that works for you.

Q: How do I get invoiced for the service agreement?

There are a number of options that simplify invoicing and can assist with budget stabilization. Some service agreements can be folded into the equipment purchase at the time of the sale. Choose the option that’s right for you. Contact your sales or service representative for details.

Q: Who maintains the service records?

Our service department takes care of the important record keeping and maintains the complete service history of your fleet under this program.

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Just like Toro equipment, our service team delivers productivity you can count on.